Product Support Life Cycle
ActivIdentity is committed to assisting customers with their ActivIdentity products throughout the product life cycle and as products are updated and enhanced. ActivIdentity provides full support for all its products from the date of market availability until the product has been withdrawn from the market. At ActivIdentity we apply the following support coverage to the different product life cycle phases:
- Full support – Phone and online support. Hot fixes are created when needed.
- Limited support – Phone and online support. Hot fixes are created only for critical security issues.
- End of support (EOL) – No further phone or online support. No patches or hot fixes.
ActivIdentity notifies customers at support contract renewal of any price changes or support-level changes. ActivIdentity formally notifies all support subscribers of end-of-support dates.
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